Refund policy

At Smartbot, we aim to ensure a satisfactory shopping experience. This Returns Policy applies exclusively to domestic robots marketed under the brand and complies with current consumer protection regulations, in particular the General Law for the Protection of Consumers and Users.

1. Right of withdrawal
In accordance with applicable legislation, the customer has a period of 14 calendar days from receipt of the product to exercise their right of withdrawal, without the need to provide any justification.

During this period:

  • The customer may open the product and check its operation.

  • The product must not have been used beyond what is necessary to verify its nature, characteristics, and functioning.

To exercise this right, the customer must notify Smartbot of their decision through the available contact channels.

2. Commercial returns policy (30 days)
In addition to the right of withdrawal, Smartbot offers an extended commercial policy allowing the return of the product within 30 calendar days from the date of purchase.

To qualify for this extended policy, the following conditions must be met:

  • The product must be in perfect condition, with no signs of use.

  • It must include all original accessories, components, and documentation.

  • The original packaging must be kept in perfect condition; it is the customer’s responsibility to ensure proper packaging to prevent damage during transport.

3. Product condition and possible deductions
If the product shows signs of improper use, damage, or missing items, Smartbot reserves the right to:

  • Refuse the return, or

  • Apply a reduction to the refund amount, depending on the condition of the product.

4. Return shipping costs
Unless the product is defective or there has been a shipping error:

  • Return shipping costs will be borne by the customer.

5. Refund
Once the return has been received and verified:

  • Smartbot will process the refund within a maximum of 14 calendar days.

  • The refund will be made using the same payment method used for the purchase, unless otherwise agreed.

Smartbot may withhold the refund until the goods have been received or until the customer has provided proof of return.

6. Defective products or incorrect shipments
If the product received is defective or does not match the order placed:

  • The customer must notify Smartbot as soon as possible.

  • Smartbot will cover the return costs and proceed, as appropriate, with the replacement, repair, or refund of the product.

7. Exclusions
This Returns Policy applies exclusively to domestic robots.
Other products marketed by Smartbot may be subject to specific conditions.